This Privacy Policy describes how Fake Review Removal Pro ("we", "us", "our") collects, uses, and protects the personal information you share with us when you visit FakeReviewRemovalPro.com, submit a Free Review Audit form, or otherwise interact with our services.
Information we collect
We collect only the information you provide and the minimum technical data needed to deliver the service:
- Information you submit: your name, business name, email, phone number, Google Business Profile URL, the fake review text or URL, and any additional context you choose to include.
- Automatic data: standard server logs (IP address, browser type, pages visited, timestamps) used to monitor security and performance.
- Cookies: we use minimal first-party cookies required for the website to function. We do not use advertising cookies or sell data to third-party advertisers.
How we use your information
- To respond to your free audit request and deliver an eligibility assessment.
- To handle a paid review dispute on your behalf, if you choose to engage our services.
- To communicate with you about your case — including status updates and follow-up questions.
- To improve our website and dispute workflows.
- To comply with legal obligations and protect against fraud.
Who we share information with
We never sell your personal information. We share data only in these limited cases:
- Google: when we submit a dispute on your behalf, the relevant case information goes to Google Business Support as part of the official process.
- Service providers: we use trusted vendors for email delivery, secure hosting and customer-relationship management. These providers are contractually bound to confidentiality.
- Legal compliance: if required by law, court order, or to protect rights and safety.
Data retention
We keep audit and dispute records for as long as needed to complete the service and meet our legal and accounting obligations. You can request deletion of your data at any time by contacting us.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data, or to opt out of certain processing. To exercise any of these rights, contact us at the address below. We respond within 30 days.
Security
We take reasonable technical and organizational measures to protect your information — including encryption in transit, restricted access controls, and confidentiality agreements with team members. No system is perfectly secure; we recommend you avoid sending sensitive financial information by email.
Children's privacy
Our services are intended for business owners. We do not knowingly collect personal information from anyone under 16.
International transfers
If you are located outside the United States, your information may be processed in the United States or Canada, where data protection laws may differ from those in your country.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated through our website.
Contact
Questions about this Privacy Policy? Email us at hello@fakereviewremovalpro.com or reach us through our Contact page.